There is an issue with my order, what do I do?

Please contact us immediately at 304-550-5055 or cakesbyappointment@nullgmail.com. Sometimes mistakes happen and we’ll try to fix it! If your cake has been damaged there will be minimum fee of $50 for repairing it. No cash refunds will be given for any custom orders.

Is everything on the cake edible?

We make all decorations out of edible products.  We will go over your custom designs to ensure you know where supports and non-edible structure are located.

Can I send you a picture of the cake I want to have made?

Absolutely! We encourage you to send us your ideas.  If you have more than one picture, we can incorporate your favorite parts of each cake into a unique design.

If you need help, we are more than happy to make you an original sketch.

Do you only offer fancy cakes?

No.  While we really enjoy creating those, we want to be able to offer cakes for any ocassion.  Please call us for a simple birthday cake, dessert cake, or cupcakes!! Please see our ‘MENU’ page for pricing and flavors.

Do you rent cake stands and toppers?

Yes.  We have different sized cake stands available for a deposit of $100. A $50 refund will be issued when it is returned in its clean, undamaged condition, within 3 days after your event.

We have cake toppers available for rent or purchase.  Please call for pricing and availability.